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General terms and conditions for private customers - online shop with mail order business

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www.parradoxbrand.com

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Parradox Mode
Chalet Keel Schulgässli 16
3818 Grindelwald
Switzerland

Owner and responsible person  Dennis Thaele

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These terms and conditions serve to protect the buyer as well as the seller and are part of our open and transparent corporate communication

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Contents

1. General
2 Conclusion of a contract

3 Delivery

4 Subject matter of the contract / model deviations

5 Prices

6 Shipping costs

7 Terms of Payment

8 Foreign currency

9 Reservation of title

10 Care handling

11 Guarantee / Warranty

12 Liability

13 Changes to the GTC

14 Applicable law / place of jurisdiction            

1. General
 

The components of the General Terms and Conditions, hereinafter referred to as GTC, apply to all orders in the online shop www.parradoxbrand.com from Parradox Mode, hereinafter referred to as Parradox, as the seller and you as the customer, as well as for purchases for which Parradox defines these GTC as applicable. The components of the general terms and conditions of the contractual partner, on the other hand, do not become part of the agreement between the parties when a contract is concluded, even if Parradox does not expressly object to their inclusion.
 

Scope
 

The terms and conditions are valid when a contract is concluded between the parties. Thus, these apply to all contractually provided deliveries and services of the online shop www.parradoxbrand.com by Parradox Mode and take place exclusively on the basis of these terms and conditions and the associated conditions, even if they are not expressly agreed again. By sending your order to Parradox, you confirm that you have read these terms and conditions and expressly agree to them. By taking note of these terms and conditions, as a contractual partner, you agree to their inclusion in the contract to be concluded with Parradox.

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Further components of these terms and conditions
 

Privacy
Is part of the terms and conditions and is explained in detail in the data protection document.
 

Copyright
Is part of the terms and conditions and is explained in detail in the copyright document.
 

Trademark / design protection
Is part of the terms and conditions and is explained in detail in the trademark / design protection document.
 

2 Conclusion of a contract
 

The purchase contract is concluded when Parradox accepts your order. This will be confirmed to you by email or SMS and is then binding for you. Parradox reserves the right to accept offers from the contractual partner within a period of 2 weeks after receipt. All goods and prices, offers and information in catalogs, the homepage or other platforms and information carriers within the order process are subject to change and non-binding.

By ordering the goods, you confirm that you are aware of your order, its content and scope and, as a contractual partner, you declare that you want to purchase the goods in full.

3 Delivery
 

The order is generally sent to the address you have chosen by post as a standard package or by courier services. In Switzerland, the delivery time for this is around 2-5 working days. For deliveries abroad, the delivery times of the post office or the courier services apply and depend on the location of the recipient. You as the buyer are responsible for any costs at the border for customs duties and taxes. You can track your delivery by querying the status of the post office. In the event that an article is exceptionally unavailable or there are delivery problems along the production and / or supply chain, we will of course contact you as soon as possible by email or SMS. Parradox is entitled to effect delivery of the goods specified in the contract within 2 weeks of accepting the order.

As a rule, Parradox does not send partial deliveries. In the case of orders with a larger volume, the longer period applies. If the processing of the entire delivery appears to be more efficient with a partial delivery, Parradox reserves the right to do so.
Any shipping costs that may arise will be borne by Parradox.
 

4 Model deviations / subject of the contract
 

Due to the way of production and processing as well as the materials and finishing items used, almost every item is unique. This means that slight deviations in the designs, colors and structures as well as the labels are possible.

The subject of the contract is expressly only the goods you contain in your order and only those which we have accepted as an order.

All offers and services as well as articles, designs and product descriptions in the online shop, catalogs and all other information carriers and sales channels are non-binding.
 

5 Prices
 

All prices listed in the online shop www.parradoxbrand.com are in Swiss Francs, including statutory VAT (7.7%) and excluding shipping costs. Before the purchase process is completed, the actual shipping costs are displayed in the shopping cart. Parradox has the right to adjust the prices stated online at any time without prior notice and without further explanation. The time of the order in the online shop applies to the calculation of prices.

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6 Shipping costs
 

For orders of CHF 100 or more, shipping in Switzerland is free. If the order value is less than CHF 100, a shipping fee of CHF 7 will be charged.

Deliveries abroad are charged with a shipping fee depending on the location of the recipient. The price zones of the Swiss Post apply

Zone 1: CHF 25.-
Zone 2: CHF 35.-
Zone 3: CHF 45.-
Zone 4: CHF 50.-
Zone 5: CHF 55.-

http://www.post.ch/spi_weltkarte_mit_preiszonen.pdf
 

7 Terms of Payment
 

You have the following payment options:

1. Prepayment by bank transfer

2. Credit card payment (VISA, MASTERCARD, POST, DINERS CLUB / DISCOVER, AMEX)

3. Paypal

4. Twint

5. Payment by voucher
    

1. Prepayment by bank transfer
The payment deadline for prepayment by bank transfer is usually 10 days. If you fail to meet this deadline, Parradox reserves the right to cancel the order, to release the goods for sale again and to transfer any costs to you.

2. Credit card payment (VISA, MASTERCARD, POST, DINERS CLUB / DISCOVER, AMEX)

All card payments are made through Safepay's secure payment server ( www.safepay.com ). Parradox does not save your data.

3. Paypal

All card payments are made through Safepay's secure payment server ( www.safepay.com ). Parradox does not save your data.

4. Twint

All card payments are made through Safepay's secure payment server ( www.safepay.com ). Parradox does not save your data.

5. Payment by voucher

With a purchase value of CHF 100 or more in one purchase, you can redeem your voucher once. If the resulting purchase value is below the value for free delivery (CHF 100, see delivery), Parradox will charge a flat shipping fee of CHF 7.

Parradox is entitled to partial services provided that these are beneficial to the execution of the contract and reasonable for the contractual partner. As a contractual partner, you are not permitted to assign a claim against Parradox, unless Parradox expressly agrees in writing.

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8 Foreign currency
 

In order to make orders from abroad possible, we offer different foreign currencies. The current exchange rate at the time of the purchase is determined by Safepay and shown transparently (Dynamic Currency Conversion).
 

9 Reservation of title
 

The contractually stipulated goods remain the property of Parradox until the invoice amount has been paid in full. In the case of entrepreneurs exercising their commercial or independent professional activity, a legal entity under public law or special funds under public law, we reserve ownership of the purchased item until all outstanding claims from the business relationship with the customer have been settled. The corresponding security rights are transferable to third parties. You are only entitled to offset if your counterclaims have been legally established or are undisputed or recognized by us. In addition, you only have a right of retention if and to the extent that your counterclaim is based on the same contractual relationship. All outstanding claims become due if you fail to meet your payment obligations and fall into arrears in any way.
 

10 Care handling
 

All articles are provided with a care instruction. Parradox advises you to observe this and assumes no liability for damage caused by improper handling or incorrect handling of the goods ordered.
 

11 Guarantee / Warranty
 

The warranty period is two years from delivery of the goods, unless a longer warranty period is expressly stated on the goods delivered. You are obliged to inspect the goods immediately after receipt for obvious defects and errors as well as for transport damage. Defective goods are to be returned to Parradox within 10 days in accordance with the inspection and reporting obligation  to complain in writing after the delivery or after the occurrence of the damage at the address given above, otherwise the guarantee will expire. Failure to meet this deadline has no effect on the statutory warranty claims. All articles are provided with a care instruction. Parradox advises you to observe this and assumes no liability for damage caused by improper handling or incorrect handling or wear and tear of the goods ordered. In this case the guarantee expires. In the event of a complaint, Parradox requires proof of purchase in order to be able to trace the purchase. You send the goods to be complained about with a copy of the proof of purchase to the address given above. If the contractual partner does not have a proof of purchase, this has no influence on the guarantees to which he is legally entitled. Parradox reserves the right to make an individual decision in the event of a guarantee. The statutory warranty provisions apply to defects in the delivered goods.
 

12 Liability

Parradox hereby expressly points out that no liability claims whatsoever can be made for indirect damage or consequential damage to the customer, unless there is damage caused intentionally or through gross negligence by Parradox. Damage from accidents and improper handling are subject to personal responsibility. In addition, Parradox is liable in accordance with the statutory provisions if the contractual partner asserts claims for damages based on intent or gross negligence - including intent or gross negligence on the part of the representatives or vicarious agents. The above limitations of liability do not apply to damage resulting from injury to life, limb or health.
 

13 Changes to the GTC
 

Parradox reserves the right to unilaterally change these terms and conditions at any time and in particular in the event of changes to the relevant legal provisions.

14 Applicable law / place of jurisdiction
 

In any case, the relationship between you and Parradox is subject to Swiss law in accordance with the provisions of the Swiss Code of Obligations (OR) and the Swiss Civil Code (ZGB). The application of the provisions of the Vienna Sales Law ("United Nations Convention on Contracts for the International Sale of Goods") is expressly excluded.

The place of jurisdiction is the legal seat of Parradox Mode, currently Grindelwald, Bern, unless the place of jurisdiction is based on the Jurisdiction Act.